Domain Directors's Complaints Handling Policy

Domain Directors Pty Ltd is committed to providing our customers with excellent service.

If you have any complaints about our services, please contact us on 61 3 9783 1800 or fax us on 61 3 9783 6844.

Your communication will be acknowledged within five working days of receipt.

In the event that an investigation is required, we will make all reasonable efforts to provide you with a response within 30 days.

If your concerns are of a complex nature and we are not able to provide you with a response within 30 days we will keep you informed as to the progress being made and a likely timeframe for finalisation.

If it is more appropriate that your concerns are dealt with by an organisation other than Domain Directors Pty Ltd, you may take your issue further to the appropriate authority relating to your service provided.

For example: If your service provided is an Australian domain name, you make take your complaint to auDA - http://www.auda.org.au/help/faq-index/